Returns & Exchanges

At Sweets and Treats Adelaide, we prioritize the quality and freshness of our confectionery. Due to the perishable nature of our products, we offer returns or replacements specifically for items that arrive damaged or are incorrect.

Return Process

• 1.
  Contact Our Team

  Email our support team within 48 hours of receiving your order, including your order number and clear photos of the items in question.

• 2.
  Quality Assessment

  Our team will review your claim to ensure it meets our health and safety standards for returns regarding product defects or transit damage.

• 3.
  Secure Packaging

  If a return is authorized, ensure the treats are kept in their original packaging to maintain hygiene standards during the transit back to our Adelaide facility.

• 4.
  Refund or Replacement

  Once your return is processed, we will issue a full refund to your original payment method or dispatch a fresh replacement batch immediately.